Frequently Asked Questions

► How do I access the online conference? 
In order to access the online conference, all participants need to register here. Once the registration process is complete, you will receive your unique credentials for accessing the portal to the conference. 

► What will I need in order to participate in the online conference?
A computer that has internet access (ideally high speed). If you are presenting at the conference, we will reach out to you individually with more recommendations for a successful presentation.

► What browser should I use?
We ask you to give your preference to Google Chrome (version 79+) as your browser. Note that Internet Explorer/EDGE are not supported. You can download Google Chrome here. 

► Can’t connect to the live session I want to attend. What can I do? 

• Any connection issues please first try this test.

• If you are using a company computer or a company network with a high security gateway and are having problems connecting, please send this document to your IT department to implement.

• If the Virtual Lobby stays in a “connecting” state or you can’t join a session due to a “Network Error”, it could mean that your networking is blocking our IP addresses through a Firewall or a Gateway. Please see the following document to set up your Firewall.

► My connection is too weak to view the sessions properly. What can I do?
If it is possible to switch to a wired connection, please do so. When using WiFi, we recommend you close any other application on your computer that may use internet bandwidth. You should also disconnect your phone and any other wireless devices from the Wi-Fi connection, and try to sit as close to the Wi-Fi hotspot as possible. 

► My session froze and can’t hear the presenters anymore. What can I do?
In case your screen freezes or you are unable to see the Questions, please refresh your screen and re-enter the session.

► I cannot see any of the pre-recorded or live presentations. What can I do? 
Are you located in the People's Republic of China? Then an additional VPN connection is needed to have access to our online event platform. 

► How can I register for the EAGE Annual Conference Online?
You can register for the conference by visiting our Registration page and clicking the link to the registration portal. 

► What is included in the registration for the EAGE Annual Conference Online?
The Annual Conference Online registration will offer you access to: 

• Technical Programme 
• Forum Sessions
• Hot Topic Sessions
• Community Hub Activities
• Proceedings
• Pre-recorded presentations before and after the event
• Online exhibition
• Contact with sponsors
• Networking opportunities with other delegates

► I can't attend all sessions, is my colleague allowed to use my login credentials?
No, login credentials are personal and can only be used by the owner of the account. 

► What do I need to do for my presentation on event days?

1. Register for the conference
2. Make sure you login to the online event portal and get familiar with the platform prior to the conference
3. Run the connection test here
4. Enter the session approx. 5-10 min before the scheduled start time
5. Check if your camera and microphone work well
6. Make sure you wear a headset to avoid a feedback loop
7. Be ready for the Q&A part of the session
8. Enjoy your time presenting at the conference! 

► My connection is too weak to view the sessions properly. What can I do? 

If it is possible to switch to a wired connection, please do so. If your internet speed is still too slow, please turn off your camera, do not share your screen, and only use your microphone. 

When using WiFi, we recommend you close any other application on your computer that may use internet bandwidth. You should also disconnect your phone and any other wireless devices from the Wi-Fi connection, and try to sit as close to the Wi-Fi hotspot as possible. 

► Can I get in contact with the other conference delegates? 

Yes, you will be able to interact with other delegates via your Inbox on the top right of the platform. You can click on “Find people to chat” to see all the participants that have made their profile public. 

Alternatively, once you are in a session, have a look at the “People” tab on the right side of the screen, click on the name, and send a message. 

You can also find the participants on the bottom section of the Lobby, under the “Networking” section. Hover over this section, it will expand and show you all the participants that are online at the moment. 

► How can I get in contact with the exhibitors?

If you go to the “Exhibition” tab in the navigation bar, you will be able to see all the exhibitors of the event. Click on a booth and if the exhibitors are live at the time, you will be able to contact them in the same way as you would any delegate/speaker in a Technical Programme session (on the “People” tab on the right side of the screen, click on their name and send a message). 

► What are the community activities organised? 
You can find a full overview of the activities on this page. Alternatively, hover over the Community Hub tab in the navigation bar and you will see all the community activities organised. 

► How can I attend these sessions? 
You need to make sure you are registered for the event. On the day itself, the activities can be found on the event lobby. When the time comes, simply click on the session you are interested in attending, click on “Join as a viewer” and you will enter the live session.